Do you know the difference between change and transformation?
Change and transformation in IT projects are often confused as being one and the same thing, when they are actually very different. I frequently come across people saying their organisation is...
View ArticleService management: where are we headed?
With it nearly being the time of year when we review what has happened in the previous 12 months and we set our New Year’s resolutions, I thought I would take some time to reflect on the developments...
View ArticleCould RBS have avoided its £56 million fine if it had adopted ITIL best...
Another day and yet another bank has been fined for its business failings – but this time it isn’t due to wrongdoing in the financial markets or to a data breach. RBS has been fined £42 million by the...
View ArticleAre the ITIL Change Management and Release and Deployment processes the same...
I wrote a recent blog about Royal Bank of Scotland and how the bank landed itself a £56 million fine and £125 million of associated costs because of faulty release and deployment management. After...
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Top five books for IT professionals in 2014
At this time of the year, we usually look back at which of our titles did best during the year, and we also look ahead at what’s coming up next. Information security, IT governance and IT service...
View ArticleDoes your organisation follow ITIL Supplier Management best practice?
The aim of the Supplier Management process within ITIL® (as detailed in the Service Design manual) is to ensure that: The organisation obtains value for money from suppliers and contracts. Contracts...
View ArticleAXELOS Cyber Resilience – have you heard the latest news?
AXELOS®, the owners of the ITIL®, PRINCE2® and other methodologies within the Global Best Practice portfolio, has announced that the following examination institutes (EIs) have been selected to deliver...
View ArticleWhy don’t we love Knowledge Management?
ITIL®’s Knowledge Management process is crucial to the performance of all of the other functions and processes within the service lifecycle. Without good knowledge management, the best decisions cannot...
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RESILIA™ – the cyber resilience best practice of the future?
Given the relatively low-key launch of RESILIA in June, it would be easy to dismiss this new cyber resilience best practice as just another one of those schemes or standards that you look at next year...
View ArticleWhy ITIL® Foundation training courses are more effective
ITIL Foundation is the must have entry level qualification for anyone looking to develop a career in IT support and service management. We often hear the cry, ‘The ITIL Foundation exam is easy to pass....
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